How will my order ship?
Our standard shipping method is USPS, which
generally arrives within 5 business days AFTER we've processed your order. USPS
is the only shipping method that offers Saturday deliveries. No Sunday
Another shipping method option given to customers
UPS only offers Monday - Saturday deliveries.
If you need a rush shipment on your order, we
offer UPS Ground, UPS 2nd Day Air, and UPS Next Day Air for express shipping
methods. You can upgrade to an express shipping method at our checkout page.
Our shipping and handling includes insurance.
*Please note: The above
does not apply to Alaska, Hawaii, and Other Countries.*
What are your shipping rates?
Orders with in the USA: The price of shipping
varies from order to order. This price is calculated by weight of package, size
of parcel, method of shipping, and location of ship to address.
3D Crystal Planet is not responsible for custom
fees, duties, or taxes.
All international orders ship via UPS and then
get transferred to your local post office. All pricing is different, pertaining
to size of crystal, weight, and location.
Can I pick up my order?
We do allow pick ups from our store at Washington
Square Mall, Portland OR. If you are a local or are going to be in Portland, OR
and want to pick up your order, please request a pick up in the 'Special
Instructions' section on the order form. Once an order is picked up from
our office, we will refund your shipping charge.
Can I change my shipping
If your order HAS NOT shipped, we are able to change
your shipping address in our system. Please contact Customer Service
If it HAS shipped, it is not guaranteed we can
change the address. We will contact the Carrier for the status of your shipment
and to see if an address change is possible. If yes, a change fee will be
applied by Carrier and the delivery time will be delayed.
Do you ship to PO Boxes?
Yes, we do. All orders shipping to a PO Box will
be sent via USPS.
Do you ship to APO addresses?
Yes, we do. All orders shipping to APO addresses
will be sent via USPS and have a longer estimated delivery time.
Do you ship to Canada?
Yes, we ship to Canada via UPS Standard service.
This does not include any applicable duties due to Canada Customs.
Do you ship internationally?
Yes, we ship to places all around the world!
Crystal Planet is not responsible for custom fees, duties, or taxes.