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How will my order ship?

Our standard shipping method is USPS,  which generally arrives within 5 business days AFTER we've processed your order. USPS is the only shipping method that offers Saturday deliveries. No Sunday deliveries.

Another shipping method option given to customers is UPS.


UPS only offers Monday - Saturday deliveries.

If you need a rush shipment on your order, we offer UPS Ground, UPS 2nd Day Air, and UPS Next Day Air for express shipping methods. You can upgrade to an express shipping method at our checkout page. Our shipping and handling includes insurance. 


*Please note:  The above does not apply to Alaska, Hawaii, and Other Countries.*

What are your shipping rates?

Orders with in the USA: The price of shipping varies from order to order. This price is calculated by weight of package, size of parcel, method of shipping, and location of ship to address.

International Orders:
3D Crystal Planet is not responsible for custom fees, duties, or taxes.
All international orders ship via UPS and then get transferred to your local post office. All pricing is different, pertaining to size of crystal, weight, and location.

Can I pick up my order?

We do allow pick ups from our store at Washington Square Mall, Portland OR. If you are a local or are going to be in Portland, OR and want to pick up your order, please request a pick up in the 'Special Instructions' section on the order form.  Once an order is picked up from our office, we will refund your shipping charge.

Can I change my shipping address?

If your order HAS NOT shipped, we are able to change your shipping address in our system. Please contact Customer Service immediately.

If it HAS shipped, it is not guaranteed we can change the address. We will contact the Carrier for the status of your shipment and to see if an address change is possible. If yes, a change fee will be applied by Carrier and the delivery time will be delayed.


Do you ship to PO Boxes?

Yes, we do. All orders shipping to a PO Box will be sent via USPS.


Do you ship to APO addresses?

Yes, we do. All orders shipping to APO addresses will be sent via USPS and have a longer estimated delivery time.


Do you ship to Canada?

Yes, we ship to Canada via UPS Standard service. This does not include any applicable duties due to Canada Customs.


Do you ship internationally?

Yes, we ship to places all around the world!

3D Crystal Planet is not responsible for custom fees, duties, or taxes.